Breaking old habits of listening vice hearing has proven harder to do than first thought. To many times we go about doing our normal business while listening err…hearing what is being told to us. The times that I actually observed the non-verbal communications being given I have noticed the eye brow raise, or the eyes widen. To me this showed more of the urgency that was needed. Communicating is done primarily via email (even though we are only 30 yards at the most away from each other), with the exception of our 9 o’clock meeting. Urgency is not really shown nor can truly be determined through email, that is unless you use that little red ! signifying high importance. Lesson learned for the day, get out of my chair and verbally and non-verbally communicate with my peers. A lot may be learned this way!